Returns

To return your ONLINE purchase to Premier Sounds:

PLEASE CONTACT US IN THE FIRST INSTANCE.

We will happily accept the return of your online purchase under the following circumstances.

1. Right To Withdraw / Cancel Your Order – Your Statutory Rights
Distance selling regulations allow you to cancel your order within 14 days from receipt of the goods. You then have a further 14 days to return the goods.  The following details will have to be complied with:

Please contact us if you need further help or assistance.

Please note that these terms & conditions do not replace your statutory rights. More information on the UK Distance Selling act can be found here.

2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the unit develop a fault within the warranty period:
Please contact us first using any of the methods shown on this page. The unit will need to be returned to the address shown on this page,The cost of the return delivery charge under these circumstances is to be paid directly by the customer.Once we have received the unit we will arrange for it to be repaired or replaced as set out in the manufacturers warranty,the unit will then be shipped to you at OUR cost.

All ex-display stock,ex-repair goods (but excluding wearable parts) and customer trade-ins are guaranteed for a period of 30 Days,All other stock has the standard manufacturers warranty.. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require.

Should you wish to use the service mentioned above please contact our aftersales department using any of the methods on this page.

To return your STORE purchase to Premier Sounds:

Should the unit develop a fault within the warranty period:

Please contact us first using any of the methods shown on this page. The unit will need to be returned to the address shown on this page,If you choose to return by post the cost of the return delivery charge under these circumstances is to be paid directly by the customer.Once we have received the unit we will arrange for it to be repaired or replaced as set out in the manufacturers warranty,the unit will then be shipped to you at OUR cost.

All ex-display stock,ex-repair goods (but excluding wearable parts) and customer trade-ins are guaranteed for a period of 30 Days,All other stock has the standard manufacturers warranty.. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require.

Should you wish to use the service mentioned above please contact our aftersales department using any of the following methods ;
Phone - 01208 892995
E-mail - Click Here To Email Us
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